APPLICATION OF ASSOCIATION RULES FOR FORMATION OF PUBLIC (ADMINISTRATIVE) SERVICES PORTFOLIO

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Published: Dec 8, 2022
DOI: https://doi.org/10.20998/2522-9052.2022.4.09
Keywords:
complex public service, principle of association by life event, service portfolio, correlation of services, association rule

Main Article Content

Olena Gavrilenko
National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute”, Kyiv
Oleksandr Khomenko
National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute”, Kyiv
Oksana Zhurakovska
National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute”, Kyiv
Alla Kohan
National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute”, Kyiv
Andrii Piskun
Electronic Governance Academy (EGA), Kyiv
Olena Khalus
National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute”, Kyiv

Abstract

The formation of complex services is carried out exclusively according to the principle of association based on a life (business) event or situation. But as practical experience shows, users often request several services at the same time, and these services are not connected by one life event. This can be seen if you analyze the statistical data on service delivery by service delivery centers. The application of intelligent data analysis allows to reveal the hidden relationship between services. Based on this, a new principle of combining services was formulated. The object of research is the process of forming a portfolio of services based on association rules. An algorithm for forming a portfolio and providing recommendations for a decision-maker has been developed. Recommendations are presented in the form of sets of services that can be included in a portfolio. The application of this principle will allow to expand the set of complex services due to new portfolios. This will simplify and improve the service delivery process for both authorities and users.

Article Details

How to Cite
Gavrilenko , O. ., Khomenko , O. ., Zhurakovska , O. ., Kohan , A. ., Piskun , A. ., & Khalus , O. . (2022). APPLICATION OF ASSOCIATION RULES FOR FORMATION OF PUBLIC (ADMINISTRATIVE) SERVICES PORTFOLIO. Advanced Information Systems, 6(4), 63–68. https://doi.org/10.20998/2522-9052.2022.4.09
Issue
Vol. 6 No. 4 (2022): Advanced Information Systems
Section
Intelligent information systems
Author Biographies

Olena Gavrilenko , National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute”, Kyiv

PhD, Docent, Associate Professor at the Department of Information Systems and Technologies

Oleksandr Khomenko , National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute”, Kyiv

PhD Student at the Department of Information Systems and Technologies

Oksana Zhurakovska , National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute”, Kyiv

PhD, Associate Professor at the Department of Information Systems and Technologies

Alla Kohan , National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute”, Kyiv

PhD, Docent, Associate Professor at the Department of Information Systems and Technologies

Andrii Piskun , Electronic Governance Academy (EGA), Kyiv

Component 4 Leader, "EU4DigitalUA"

Olena Khalus , National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute”, Kyiv

Senior Lecturer at the Department of Informatics and Software Engineering

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